Guest information A-Z

Direct to the Safe Instruction


We provide adapters for a deposit of CHF 20.00 at the reception.


In case you have allergies, please inform the reception and we would be glad to assist in organising an alternative from the kitchen and housekeeping.

Allegra Bar

From 12:00 you can enjoy your drink in our Allegra Bar. Please choose your drinks yourself (it is also allowed to mix) and enter the consumption on the list. We will book the consumption to your room. Admission is permitted from the age of 18. For fire safety reasons it is forbidden to light the fireplace.
We are happy to serve you drinks in our lobby during the day. During the afternoon we also offer our Daily Food menu with snacks.


On the day of arrival, check-in is between 3 pm – 7 pm. Should you arrive earlier, you can already park the car with us and deposit luggage.


We would be glade to help you with the organization of a babysitter. Please contact the reception to check the available services. A baby phone is available.


You can rent free of charge a backpack from us at the reception for your next trip to the mountains (only while stocks last).


The closest ATM machine (Raiffeisen) is located in Churwalden an Lenzerheide. Bank Offices from Raiffeisen and Graubündner Kantonalbank are in Lenzerheide.


Bathrobes and slippers are available for your stay. You can find your wellness bag in your wardrobe in the room. Towels are provided in the wellness area.
More bathrobe sizes you can get the the reception.

Bed Linen/Extra Pillows

As a standard, housekeeping changes your bedlinen on every 3rd day. Daily change of bedclothes on request.
Please ask the reception for extra pillows.

Bestzeit Card

The Bestzeit Card is the key card for your room and allows you to access all guest areas of the hotel – wellness, ski room, bike room and parking.
Important: Do not forget the key when you leave the hotel. After 7 pm you can only get back into the hotel with the hotel card. In case of loss please inform the reception immediately to block the card.


Take a trip with our E-Mountainbikes (vintage 2018). You can borrow the bikes free of charge at our reception. Here you can also get helmets on loan. Please note that the bikes may only be used with private liability and accident insurance. The rental is possible from 18 years.


The Bike Kingdom Lenzerheide is the biker´s paradise. Maps, suggestion and information you find at the reception.
Your bike you can look over night in your bike room. The entrance is by the garage entrance and you open the door with your room card. The entrance is video monitored. In the room you also find tools for small reparations.
To clean you bike, please get to the reception. We hand you out a key for the wash station.


The breakfast is open daily from 7:30 am – 10:30 am in the restaurant.


The closest bus stop is located 300 meters from the hotel, next to the Parpaner grocery store. You can access all the bus schedules on
With your winter sport equipment, you can use the bus free of charge until Lenz.

Cable car tickets

You can buy cable car tickets at our reception. You also have the possibility to buy your tickets at the best price directly at the website of the cablecars and we hand them out at our reception.
Discover also our packages with included mountain railway tickets: Summer Packages


Your children are welcome guests in our house. In the restaurant we have children’s chairs ready and a children’s menu. Our reception will be happy to lend you a baby monitor or help organize a babysitter.

Credit Card

We accept following credit & debit cards: Maestro, Twint, Visa, Mastercard, American Express and Postcard.

Cross Country Skiing

The Cross Country Centre Parpan is located just a short walk from the hotel. The centre offers cross country skis to rent. The staff would also be glad to organise group or one on one courses in cross country skiing.
Cross country passes you can buy at the Cross Country Centre.


Payment in EURO will be according to the daily conversion rate by UBS.

Daily Food

You want to eat some snacks in the afternoon? We offer a small selection of regional dishes and ice cream from 2 pm – 6 pm. Daily Food menu
From 6 pm you can enjoy your dinner in the Restaurant Allegra “Dine & Fine”.


On the day of departure, check-out is until 11:30 am. We request you to hand out your room keys, iPad to the reception at the time of check-out. Your deposit will be returned after all items are handed back. Ask for a late check-out at the reception the evening before your departure.
You are welcome to take a shower and change your clothes after a sporty day. You will receive the key at our reception.

Do not disturb

If you wish not to be disturbed, please hang the “Please do not disturb” sign on your door handle. Please be advised, that the rooms get cleaned once a day.


general practitione Dr. Bergamin, Voa Principala 20, 7077 Valbella, +41 81 384 20 22
Dentist Coronadent, Voa Pintga 2a, 7078 Lenzerheide/Lai, +41 81 384 12 30


Your little friend is warmly welcome at our hotel. We charge a one-time fee of CHF 40.00 per pet for our dog equipment (dog basket, bowl, welcome treat) and the more elaborate final cleaning.


In case of emergency, the reception will be happy to help. Outside the opening hours, you can contact us in case of urgent request via the hotel phone.

  • reception +41 81 354 00 54
  • hotel mobile +41 79 955 00 54
  • emergency 144
  • police call 117
  • fire department 118
  • medic helicopter 1414

Fire Escape

Please check the evacuation plan in your room. In the whole hotel you find signed emergency exits and a fire alarm system.

First Aid

We offer patches and first aid equipment at the reception. We can also direct you to the closest pharmacy or doctor.
A defibrillator is stationed at the reception desk.


The fitness room is located on the 3rd floor of the hotel and is open from 9 am until 7 pm. Kids until 16 years can use the fitness room in accommodation by their parents.


We would be glad to assist in organizing a bouquet from our local florist.
Carol Eugster Floristik, Voa Principala 42, 7078 Lenzerheide, +41 (0)81 250 43 63


All rooms are equiped with a floor heating system. The temperature can be increased or decreased by up to 3 degrees.


The Lenzerheide region is a hiking paradise – during the summer and winter season. Maps, suggestions and information you find at the reception.


The next hospital is located in Chur.
Kantonsspital Chur, Loéstrasse 170, 7000 Chur, +41 (0)81 256 61 11


The rooms will be cleaned every day.  Our housekeeping staff change bed linens every 3 days (every day on request possible). Please place your towels in the shower cubical or bathtub for a fresh towel.
We ask for your understanding that for technical reasons we go to your room once a day.


On request we would be glad to provide you with a humidifier for your room.

iPad / Tablet

At check in you can get an iPad for the duration of your stay. Please return the iPad and the cover afterwards at the reception.

Laundry and Ironing Service

We offer laundry service for your sportswear with a surcharge of CHF 25.00 (excl. Packages with included Service). Laundry collected in the laundry bags before 4 pm, will be returned next day.
An iron/ironing board stands to you at the possession. Please do not hesitate to contact the reception.

Locker sport equipment

You can easily get your own locker in the basement with your room key. Place your room card on the yellow sensor in the middle of the room. The cabinet door with your room number will open automatically.

Lost and Found

In case of lost property, please contact the reception.

Luggage Service

On arrival and depature day you can deposit your luggage at the hotel reception.

Lunch Package

Thinking of going on a day’s excursion? We would be glad to prepare a lunch bag to go. Please order the lunch package at the reception the evening before.


Our hotel rooms have no Minibar.
We are happy to serve you drinks in our lobby during the day. During the afternoon we also offer our Daily Food menu with snacks.
From 12:00 you can enjoy your drink in our Allegra Bar. Please choose your drinks yourself (it is also allowed to mix) and enter the consumption on the list. We will book the consumption to your room. Admission is permitted from the age of 18. For fire safety reasons it is forbidden to light the fireplace.

Newspaper & Magazin

Our lobby offers an array of local & national newspapers and magazines for your pleasure. We would also be glad to order a specific newspaper or magazine for the length of your stay (charges apply).

Opening Times

  • Reception 07:30 – 19:00
  • Breakfast 07:30 – 10:30
  • Allegra “Dine & Fine” 18:00 – 23:00
  • Daily Food (snacks): 14:00 – 18:00
  • Lobby Bar 12:00 – 18:00
  • Allegra Bar 12:00 – 23:00 (self-service)
  • Sauna area 15:00 – 18:00
  • Fitness 09:00 – 19:00
  • terrace with sun lounger on sunny days from 12:00 (self-service)

* Changes previosly


The underground parking can be accessed using the room key. The parking space is not included in the room price (CHF 15.00/night) and obligatory during the winter season.
In summer we offer free outdoor parking spaces.
Currently we do not have any e-car charging stations at the hotel. Here you can find charging stations in the destination.


The closest pharmacy is in Lenzerheide.
Pill Apotheke Lai, Voa Principala, 7087 Lenzerheide, +41 (0)81 384 12 44


You would like to print a document? Please send it to us as a PDF file by e-mail.

Post Services

We would be glad to send your postcards from our reception. Also we offer hotel post cards and stamps.


  • Bike: Furcletta Bike (mainstreet Parpan), +41 81 525 55 35
  • Ski Alpine: Intersport Louis (chairlift station Heimberg, Parpan), +41 81 384 35 80, hotel guests have a rental reduction of 10% by payment on spot or with this link.
  • Cross Country Skiing: Cross-Country Centre Parpan (parking place Heimberg, Parpan), +41 81 382 15 33
  • further sport shops are in Valbella, Lenzerheide and Churwalden

Restaurant Allegra „Dine & Fine“

Enjoy an evening in the beautiful ambiance of our cosy Restaurant Allegra, where we serve market fresh specialities dishes from the region. We kindly ask you for a reservation in advance or ask at the reception.
Daily we serve our 3-course menu (change every day). You also have the possibility to eat à-la-carte.
Menu Restaurant Allegra “Dine & Fine”


The Safe instruction you find here.

Safe Deposit Box

It is also possible to include your valuables at the hotel safe. Further information is available directly at the reception.

Ski passes

You can buy cable car tickets at our reception. You also have the possibility to buy your tickets at the best price directly at the website of the cablecars and we hand them out at our reception. So you can go straight to the slopes and avoid waiting times.


We are a non-smoking hotel. Smoking is prohibited in all areas inside the hotel. Exceptions: on the bid balcony of the superior rooms, at the terrace and the hotels front porch.


Regional specialties can be bought in Parpan at the meat manufactory Brügger (main street) and at the alpine cheese dairy Parpan (above the hotel). Other bigger grocery stores are in Valbella, Lenzerheide and Churwalden.
In Landquart you find a shopping outlet. By car you reach it in 30 minutes.
Nice shopping possibilities you also have in Chur. We recommend you to go by bus (every 30 minutes).


  • ALLMountain Taxi, Tel. +41 76 799 95 66
  • Taxi Silvio, Tel. +41 79 858 58 42
  • Taxi Rothorn, +41 81 384 13 13


The satellite television in your room offers a selection of channels in different languages.


Relax on our sun terrace when the weather is nice. There are several sun loungers at your disposal. Please keep the door to the terrace closed at all times.


We provide toothbrushes, shaving kits & sewing kits at the reception. Small sawing services be take over with pleasure for you.


Towels are provided in every room. If you would like a towel changed, please leave them in the bathtub or shower. Towels for the wellness area you find directly in the 3th floor.

Visitor´s Tax

The Visitor´s Tax is not included in the room rate. You have to pay additional CHF 3.30 per person/night. (Kids from 6-11yrs: CHF 1.65, 0-5yrs: tax-free)


Our plug sockets are at 220 volts. We provide universal adapters at the reception.


Vouchers can be ordered at the reception, by phone or email.


Our wellness facility located on the 3rd & 4th floor offers a range of service, with state of the ark facilities such as: finnish sauna, finarium, steam bath, Kneipp basin, lebanese showers and a panorama room with a tea station. Towels are laying on. Children are welcome in the wellness area as well. We please the parents to attend their kids and respect the other guests.


Our WIFI network is “Gast_Portal”. You get your personal password at the reception.